Privacy Policy

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Privacy Policy

1. Introduction

A-Z Racking Inspections Ltd is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information.

A-Z Racking Inspections Ltd is the controller and responsible for your personal data.

Company registration number: 13065668

Registered company address: Keepers Cottage, Rhosesmor Road, Northop, Mold, Flintshire, CH7 6AG.

2. Data Collection

We collect various types of information when you interact with our website, products, and services. This includes:

• Filling out online forms

• Communicating with us by phone, email, or other methods

• Subscribing to our services

• Scheduling an inspection or training course

The information we may collect includes:

• Your name, address, email, and phone number

• Date of birth

• Financial and credit card details

• Photograph

• IP address

• Geographical location

• Browser type and device type

• Operating system

• Browsing data, such as access times and navigation history

3. Use of Data

We will only use your personal information in compliance with the law. Typically, we will process your data in the following situations:

• Providing Products and Services: We use your personal data to deliver the products and services you have requested, including processing payments and fulfilling contracts we are about to enter or have entered with you. This includes scheduling inspections, providing training courses, and responding to your inquiries.

• Legal or Regulatory Obligations: We may process your personal data to comply with our legal obligations, such as maintaining records for tax purposes, responding to legal requests, and ensuring compliance with regulatory requirements.

• Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests (or those of a third party), provided that your interests and fundamental rights do not override them. Legitimate interests may include:

• Improving Our Services: Analysing your usage of our website and services to understand how they are used and to make improvements.

• Marketing and Promotions: Sending you information about our products, services, and promotions that may be of interest to you. You can opt-out of receiving marketing communications at any time.

• Security and Fraud Prevention: Ensuring the security of our website, services, and operations, including detecting and preventing fraud or other illegal activities.

• Customer Support: Providing customer support and responding to your inquiries and requests.

• Website Analytics: We use data about your website usage to enhance the operation, security, and presentation of our sites. This includes analysing access times, navigation history, and other browsing data to improve user experience and assess the effectiveness of our online content and marketing efforts.

• Personalization: Customizing our website and services to better meet your needs and preferences, such as providing personalised content and recommendations based on your browsing history and interactions with our services.

4. Data Sharing

We value your privacy and are committed to protecting your personal data. We will not share your personal data with others, except in the following circumstances:

• Service Providers: We may share your personal data with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring company. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal data, as well as any choices you may have regarding your personal data.

• Protection of Rights: We may disclose your personal data to protect and defend the rights or property of A-Z Racking Inspections Ltd, including enforcing our agreements, policies, and terms of use. We may also disclose your personal data to protect the safety of our employees, agents, contractors, or any person.

Consent: We may share your personal data with third parties if you have given us your consent to do so.

We ensure that any third parties with whom we share your personal data are subject to privacy and security obligations consistent with this Privacy Policy and applicable laws.

5. Data Security

We prioritise the security of your personal information and take comprehensive measures to protect it from unauthorized access, disclosure, alteration, or destruction. Our data security practices include:

• Physical Security: We implement physical security measures to protect our facilities and data storage systems. This includes secure access controls to our offices and UK based data centres.

• Electronic Security: We use advanced electronic security measures to safeguard your data. This includes encryption technologies to protect data during transmission and storage, firewalls to prevent unauthorized access, and intrusion detection systems to monitor for potential security breaches.

• Managerial Safeguards: We have established strict policies and procedures to ensure the confidentiality, integrity, and availability of your personal data. Our employees, agents, contractors, and other third parties who require access to your data for legitimate business purposes are bound by confidentiality agreements and are trained on data protection best practices.

• Access Controls: Access to your personal data is restricted to authorized personnel only. We use role-based access controls to ensure that individuals can only access the data necessary for their specific job functions.

• Regular Security Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This helps us stay ahead of emerging threats and continuously improve our security posture.

• Incident Response Plan: In the event of a suspected data breach, we have established protocols to address the situation promptly. This includes identifying the breach, containing its impact, and notifying affected individuals and relevant regulators if required by law.

• Identity Verification: For your security, we may ask you to verify your identity before sharing any personal information with you. This helps ensure that your data is only accessed by authorized individuals.

• Continuous Improvement: We are committed to continuously improving our data security practices. We stay informed about the latest security technologies and best practices to ensure that your personal data remains protected.

6. User Rights

Under the General Data Protection Regulation (GDPR), you have specific rights concerning your personal data. These rights are designed to give you more control over how your data is used and to ensure that your privacy is protected. Your rights include:

• Right to be Informed: You have the right to be informed about the collection and use of your personal data. This Privacy Policy aims to provide you with clear and transparent information about how we handle your data.

• Right of Access: You have the right to access your personal data and supplementary information. This allows you to be aware of and verify the lawfulness of the processing. If you wish to submit a Subject Access Request (SAR), please contact us.

• Right to Rectification: You have the right to request corrections to any inaccuracies in the data we hold about you. If you believe that any information, we have is incorrect or incomplete, please let us know, and we will promptly update it.

• Right to Erasure: Also known as the “right to be forgotten,” you have the right to request the erasure of your personal data in certain circumstances. This includes situations where the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent (where consent was the legal basis for processing).

• Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data under specific circumstances. This means that we can store your data but not use it. This right applies, for example, if you contest the accuracy of the data or object to its processing.

• Right to Data Portability: You have the right to receive the personal data you’ve provided to us in a structured, commonly used, machine-readable format. You also have the right to transfer that data to another controller, where technically feasible. This right applies when the processing is based on your consent or the performance of a contract and is carried out by automated means.

• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to decisions made by automated means that have legal or significant effects on you. Additionally, you can object to the continued processing of your personal data in certain situations, such as when the processing is based on our legitimate interests.

• Rights Related to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not currently engage in automated decision-making or profiling.

• Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

• Right to Lodge a Complaint: If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner’s Office (ICO).

If you wish to exercise any of these rights, please contact us at sales@a-zrackinspections.co.uk or call us on 07917664940. We will respond to your request in accordance with applicable UK data protection laws.

7. Cookies

Cookies allow us to gather information about your visits to our website, including your:

• IP address

• Geographical location

• Browser type

• Device type

• Operating system

• Browsing data, such as access times

• Navigation history

• Preferences

8. Contact Information

If you have any privacy-related concerns, please contact us by email at sales@a-zrackinspections.co.uk or call us on 07917664940. Your concerns will be forwarded to the appropriate team.